Terms of Service

This website is operated by Jade Heather. Across this site, the words "we," "us," and "our" refer to Jade Heather and the company running this store, Accel Group B.V.

By visiting our website or buying products through our online store, you agree to follow the Terms and Conditions set out below ("Terms of Service"). These Terms apply to everyone who visits, shops, or otherwise uses the site.

If you do not accept these Terms, please do not use this website or any of the services offered through it.

1. Using the Online Store

By using this website, you confirm that you meet the minimum legal age in your country or state of residence. If you permit a minor to use the site, you confirm that this is done with your consent and under your supervision.

You agree not to use our website or products for any unlawful or unauthorised purpose. Attempting to harm, disrupt, or interfere with the operation or security of our services — including spreading malicious software or harmful code — is strictly forbidden.

Breaking these rules may lead to the immediate suspension or termination of your access to our services.

2. General Conditions

We may decline or cancel any order at our discretion where there is a valid reason to do so. This can include suspected fraud, technical problems, or misuse of the website.

Although payment details are always sent over secure, encrypted connections, please be aware that other information transferred across the internet may not always be encrypted.

You may not copy, reproduce, distribute, sell, or otherwise exploit any part of this website, its content, or its services without our written permission in advance.

3. Accuracy of Website Information

While we work to keep the information on this site accurate and current, we cannot promise that every piece of content is always complete, correct, or up to date.

The information on the website is provided for general purposes only and should not be treated as professional advice.

We may update, change, or remove content on the website at any time.

4. Changes to Products, Services, and Prices

Prices and product availability can change at any time without advance notice.

We may also adjust, pause, or stop offering parts of the website or its services when this is needed for operational or technical reasons.

5. How a Contract Is Formed

Showing products in our online store is not a legally binding offer; it is a non-binding presentation of our range.

When you place an order by clicking the "Buy" or "Checkout" button, you are making a binding offer to purchase.

An automatic order-confirmation email does not mean we have accepted your order. The purchase contract only becomes legally binding once your order has been dispatched.

6. Warranty and Consumer Rights

Every product sold through our website is covered by the consumer protection laws that apply.

Nothing in these Terms removes or replaces any statutory rights you may have under the law that applies to you.

7. Products and Availability

Certain products may be sold online only and may be available in limited quantities.

We do our best to show product colours and images as accurately as we can. Even so, the actual colours may look different depending on the device or screen you use.

Where necessary, we may limit sales to particular people, regions, or jurisdictions.

Products may also be changed or discontinued at any time.

Shipping Information

Orders are sent to customers directly from our logistics partner. Depending on the destination, import duties, customs charges, or taxes may apply. These are set by the local authorities and remain the customer's responsibility.

8. Billing and Account Information

You agree to give accurate, current, and complete billing and account details when you place an order.

We may review or cancel orders where the information provided is incorrect, incomplete, or appears suspicious.

You are responsible for keeping your details up to date if anything changes.

9. Third-Party Tools

Our website may give you access to tools or services provided by third parties. These are offered "as is," with no warranties or guarantees.

Any use of these third-party tools is entirely at your own risk and discretion.

10. Links to External Websites

This website may include links to third-party websites or services.

Jade Heather is not responsible for the content, policies, or practices of those external sites.

Any dealings you have with a third-party provider are solely between you and that provider.

11. User Submissions

If you send us comments, feedback, ideas, or suggestions, we may use that content for our business purposes without restriction.

You must not submit anything that violates the rights of others, infringes intellectual property, or breaks the law.

You remain fully responsible for any content you provide.

12. Personal Information

How we collect and use personal data is explained in our Privacy Policy, which sets out how we handle customer information.

13. Errors and Omissions

From time to time the website may contain typing errors, inaccuracies, or missing details relating to product descriptions, pricing, or availability.

We may correct these errors and update the information at any time without giving notice in advance.

14. Prohibited Activities

You may not use this website for any unlawful, fraudulent, misleading, abusive, or harmful purpose.

Any breach of these rules may result in your access to the website being terminated immediately.

15. Limitation of Liability

To the fullest extent the law allows, Jade Heather is not liable for any damages arising from your use of this website or from being unable to use the services it provides.

Liability for minor negligence is limited to breaches of essential contractual obligations.

Your statutory consumer rights are not affected.

16. Indemnification

You agree to indemnify and hold Jade Heather harmless against any claims, damages, or legal actions arising from your breach of these Terms or your unlawful use of the website.

17. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply in full.

18. Termination

These Terms stay in force unless they are ended by you or by Jade Heather.

We may suspend or end your access to the website immediately if these Terms are breached.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, without affecting any mandatory consumer protection rights that may apply where you live.

20. Returns and Refunds

Full details about returns and refunds can be found in our Return & Refund Policy, which forms part of these Terms.

21. Company Information

Shop Name: Jade Heather Company Name: Accel Group B.V. Registration Number: 95137831 Tel: +44 1876 522566

Business address: Gabrielmetzustraat 56H, 2316AJ Leiden, The Netherlands

Email: support@jadeheather.com

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK time)

Saturday – Sunday: 12:00 PM – 5:00 PM (UK time)